Complaints and enquiries
LunaroBay — Complaints and enquiries
How to submit a complaint, provide supporting details and request a review.
Last updated: July 28
Submitting a complaint
Email [email protected] with your name, contact details, a clear description and any relevant dates or reference numbers.
Review process
The request is recorded, reviewed and routed to the team or connected provider responsible for the issue.
Additional information
You may be asked for information needed to identify the account or investigate the reported event.
Further escalation
If the issue concerns a connected provider, its own complaint and escalation procedure may also apply.